Return Policy

At The Bamboo Co., we take great care in ensuring the quality and hygiene of our products. Due to the nature of our items—specifically sanitary products such as tissue rolls—we do not accept returns for reasons of hygiene and safety.

However, we understand that issues can occasionally arise during shipping. If your order arrives damaged, wet, or not in its original condition, we will gladly offer a refund or replacement.

To be eligible:

• You must notify us within 24 hours of receiving the product.
• Please include clear photographs of the damage along with your order number in your email.
• Items must remain unused and in their original packaging.

To initiate a return or refund request, please contact our customer support at [insert email here].

We reserve the right to decline refund or return requests that do not meet the above criteria. Thank you for understanding and supporting sustainable, hygienic living.